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Terms & Conditions

Effective Date: 16th October, 2025
Company: Solution Planets ('we', 'our', or 'us')
Product: Calibration Management System (SaaS Platform)
Website: www.solutionplanets.com

1. Acceptance of Terms

By registering for, accessing, or using our Calibration Management SaaS platform, the user ('you' or 'your') agrees to comply with and be bound by these Terms and Conditions. If you do not agree, you must not use this service.

2. Service Description

Solution Planets provides a cloud-based calibration management system enabling organizations to track asset calibration, receive automated reminders, manage user roles, upload compliance documents, and generate audit-ready histories.

3. Subscription Plans & Pricing

• We offer three subscription tiers:
1) Silver Plan: Up to 25 Employees, 50 Assets – ₹45,000 + 18% GST annually
2) Gold Plan: Up to 50 Employees, 100 Assets – ₹75,000 + 18% GST annually
3) Platinum Plan: Unlimited Employees and Assets – ₹95,000 + 18% GST annually
All plans include unlimited branches and departments.
Plans include 2 online training sessions per year
Customization requests are outside the plan scope and charged separately.

4. Customization

Any customization required to meet specific business needs will be treated as an additional service. The scope, timeline, and cost will be shared and approved before implementation.

5. User Responsibilities

- Provide accurate registration details
- Maintain confidentiality of login credentials
- Ensure compliance with applicable laws and internal policies

6. Data & Privacy

- All data entered remains your property
- We do not sell or misuse your data
- We are committed to safeguarding data confidentiality
- Refer to our Privacy Policy for details

7. Availability & Support

- Platform accessible 24/7 (except during planned maintenance)
- Support via email and remote sessions during business hours
- Two training sessions included per year

8. Termination

- Access may be suspended for breach of terms or non-payment
- Upon termination, data export can be requested within 30 days

9. Limitation of Liability

- No liability for indirect or consequential damages
- Liability is limited to fees paid in the past 12 months

10. Modifications to Terms

We reserve the right to modify the terms. Users will be notified and continued usage implies acceptance of changes.

11. Governing Law

These Terms shall be governed by the laws of India. Disputes are subject to the jurisdiction of courts in Mumbai.

12. Contact

For queries or support:
Email: info@solutionplanets.com
Website: www.solutionplanets.com